AimCove Education Privacy Policy
1. Introduction
Welcome to AimCove Education ("AimCove," "we," "us," or "our") services! We deeply understand the significance of protecting users' privacy. This Privacy Policy is designed to explain how we collect, use, store, share, and safeguard your personal information during the provision of our consulting and design services, including but not limited to children's portfolio design and university students' curriculum vitae (CV) creation. Please read this Privacy Policy carefully before using our services.
2. Scope of Application
This Privacy Policy applies to all users of AimCove services, including, but not limited to, children and their parents, university students, etc. It does not apply to other third-party websites or services we link to or to the information collection, use, and processing activities of other third parties operating independently of us.
3. Personal Information We Collect
3.1 Information of Children and Their Parents
1. Basic Personal Information: The child's name, gender, date of birth, contact information (such as the parent's phone number, email), home address, etc.
2. Portfolio-related Information: Photos, videos, text descriptions, and other creative content of the child's works; communication records, modification suggestions, etc., generated during the portfolio design process.
3. Family Information: This includes parents' names, occupations, contact information, family income situation, family member relationships, etc., which help us better understand the child's growth environment and assist in portfolio design.
3.2 Information on University Students
1. Personal Identity Information: Name, gender, date of birth, identity card number, contact information (phone number, email), address, etc.
2. Educational Information: Enrolled institution, major, degree, graduation date, academic performance, obtained honor certificates, etc.
3. Employment - related Information: Internship experiences, work experiences (company name, position, work duration, job content), professional skills, career aspirations, etc., which are used for CV creation and career planning consultation.
4. Other Information: Communication records, demand feedback, etc., generated during the use of our services.
3.3 Information Collection Methods
1. Direct Collection: You directly provide personal information to us through our website, mobile application, or other service channels, such as when registering an account, filling out a service request form, or participating in consultations.
2. Indirect Collection: During your use of our services, we automatically collect your device information (such as device model, operating system, IP address, browser type), usage log information (such as access time, accessed pages, operation records), etc. through technical means.
3. Obtained from Third Parties: With your explicit authorization, we may obtain personal information related to our services from partners (such as schools, enterprises).
4. Use of Personal Information
1. Service Provision: We use the collected personal information to provide you with consulting and design services, including but not limited to designing children's portfolios, creating university students' CVs according to your needs, and providing personalized career planning advice.
2. Communication and Feedback: We communicate with you through the provided contact information regarding service progress, collect feedback, and resolve issues you encounter during service use.
3. Personalized Services: Analyze your personal information and usage habits to provide you with more personalized service recommendations and content that meet your needs.
4. Security and Compliance: Use for preventing security risks, complying with legal requirements, conducting identity verification, anti-fraud monitoring, and other activities.
5. Marketing: With your explicit consent, we send you promotional information about our services, preferential activities, and other marketing content.
5. Sharing of Personal Information
1. Internal Sharing: To provide you with services, we may share your personal information among relevant departments and employees within AimCove. These individuals are required to strictly abide by this Privacy Policy to ensure information security.
2. Third-Party Sharing: We will only share your personal information with third parties after obtaining your explicit consent in the following circumstances:
1. Service Providers: We may share your personal information with third-party service providers (such as cloud storage service providers, technical support companies) so that they can provide us with necessary service support, such as data storage, system maintenance, etc. These third-party service providers are obliged to maintain strict confidentiality and can only use your personal information for the purpose of providing services.
2. Legal Requirements: We may disclose your personal information to government departments, judicial authorities, and other third parties when required by law or to protect the legitimate rights and interests of us and other users, as well as the public interest.
6. Storage and Protection of Personal Information
1. Storage Period: We will retain your personal information for a reasonable period necessary to provide you with services, and the specific period is determined according to the service type and legal requirements. For example, after the service is completed, we may retain your information for a certain period to handle possible after-sales issues or meet legal record-keeping requirements. When the storage period expires, we will delete or anonymize your personal information.
2. Storage Location: Your personal information will be mainly stored within the People's Republic of China. If the information needs to be transferred overseas due to business requirements, we will ensure that adequate measures are taken to protect the information security and comply with relevant legal requirements.
3. Security Measures: We adopt a variety of technical and administrative measures to protect the security of your personal information, including but not limited to:
1. Data Encryption: Encrypt the stored and transmitted personal information to prevent information leakage.
2. Access Control: Set strict access permissions, and only authorized personnel can access your personal information.
3. Security Audits: Regularly conduct security audits on the system to promptly detect and address security vulnerabilities.
4. Employee Training: Provide privacy protection training to employees to enhance their privacy protection awareness and compliance awareness.
Although we have taken reasonable security measures, please note that the Internet is not an absolutely secure environment. When using our services, please properly protect your account and password and avoid performing operations that may disclose personal information in a public network environment.
7. Your Rights
1. Query and Access: You have the right to query and access your personal information on our platform. You can exercise this right by logging into your account, contacting our customer service, etc.
2. Correction and Supplementation: If you find that the personal information we have collected and stored about you is incorrect or incomplete, you can request we correct or supplement it. We will process it in a timely manner after verification.
3. Deletion: Under circumstances that meet the requirements of laws and regulations, you have the right to request us to delete your personal information. For example, when you no longer use our services and we no longer have a legal reason to retain your information, you can submit a deletion request by contacting customer service. However, please note that if there are circumstances where deletion is not permitted by law, we will not be able to immediately fulfill your deletion request.
4. Withdrawal of Consent: You can withdraw your consent to our collection and use of your personal information at any time. After withdrawing your consent, we will no longer process your personal information based on that consent, but the legality of the processing activities carried out based on your consent before the withdrawal will not be affected.
5. Complaints and Suggestions: If you have any questions, complaints, or suggestions regarding our Privacy Policy or personal information processing practices, you can contact us through the contact information provided in this Privacy Policy. We will process and respond to you in a timely manner after receiving your feedback.
8. Protection of Minors
We attach great importance to the protection of minors' personal information. The personal information of children is provided and managed by their parents or legal guardians. We will collect, use, and process children's personal information only after confirming the consent of the guardians. If you are a minor, it is recommended that you read this Privacy Policy carefully under the supervision of your parents or legal guardians before using our services and obtain the guardians' consent before using our services or providing personal information to us. If we discover that personal information of minors has been collected without the consent of guardians,